Smart Retail City Lab
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Commitment

Assert the identity of retail districts

  • 1 — Context
  • 2 — Vision
  • 3 — Approaches
  • 4 — Stories

To encourage the development of innovative and appropriate projects in retail districts that have a defining effect on the region, it is essential to reveal their core identity and to position them strategically with regard to their users: consumers, local actors, investors, etc. In other words, the notion of regional marketing starts to make sense, allowing the development of an intelligent retail development strategy. Let's assert the identity of retail districts together!

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The weak and strong signs of identity of a region

The district's identity is the set of characteristics that symbolise the district at a given point in time. 'To sum up, it is the region's DNA and, as with a person, a combination of features shared with other regions and specific features that make it stand out more visibly.' (Co-managing, comanaging.net) A study of a district's identity involves consideration of two facets: the district's visible aspect, its physicality, with its objective and physical data, and the district's personality, with its projective, sensitive data.

 

Corporate identity of a district

The notion of regional marketing tends to replace brand concept with place concept. For this reason, its vocabulary is primarily the language of marketing. Theoretically, a brand is 'any sign or symbol or external mark that allows a product or a service to be distinguished from those belonging to the competition'. To develop strong brands, it is crucial to put in place strategic management that ensures the consistency of various actions performed over time.

A region's marketing study thus borrows two active components from brand strategy: perception, which leads to the sensitive relationship between the customer (user) and the brand (the district), and positioning which acts more visibly, from the brand (the district) to the customer (user).

 

Developing innovative local projects

In order to develop local retail trade it seems essential to put in place an intelligent system to distribute roles, skills, actions and decisions. With a sensitive and participative approach in place, attempts to position a retail district involve all actors concerned, from early ideas to the final success of innovative projects.

 

How, then, do you assert the identity of retail districts?

By offering a participative and sensitive marketing approach that includes all actors in the retail area.

 

Public authorities, creators, retailers and customers... Take a stand and adopt the TID (Think, Innovate, Develop) strategy:

  • We listen to every aspect of the retail region
  • We involve all players in the retail district
  • We understand the varied usage of the region
  • We organise ourselves according to our skills and responsibilities
  • We work together to build the region

To achieve this commitment, we have set up an innovation cycle in four phases

Research

The research stage focuses on two different types of data: ‘user’ data and ‘field’ data. This information, both quantitative and qualitative, enables us to produce an initial diagnosis of facts and feelings. This is the first part of the ‘Think’ phase of the TID programme. The main aims of this phrase are to listen, understand and uncover the identity of each retail district.
1
Select a research group

The research group consists of stakeholders who represent the district: business owners, consumers, experts and local authorities.
It forms the backbone of the programme and participates throughout the innovation process, both at the data collection stage and during co-creation and project development.

Methods
  • Compose a TID research group
2
Collect ‘business owner’ data

From their shops, they are first hand observers of changes in consumption patterns and local life, providing a ‘retail activity’ focused viewpoint to the question of identity.

Methods
  • TID interviews
3
Collecting ‘customer’ data

As the district’s consumers, customers are important markers of the evolution of a shopping area. Their profiles and feelings offer us a viewpoint focused on ‘shopping and consumption habits’

Methods
  • Survey of six topics
  • TID interviews
4
Collect ‘Traders Association’ Data

A window on local business, the traders association represents the interests of business people on a local level.

Methods
  • TID interviews
5
Collect "district experts" data

District experts are all academic, institutional or civil society stakeholders who use and construct the district. While they do not necessarily focus on the theme of retail, they also contribute to the appeal of the area.

Methods
  • TID interviews
6
Collect "Area" data

Just like its users, the district also contributes its own history, demographics, culture, geography and sociology, providing valuable factual and quantitative information on identity that helps us interpret its past, present and future challenges.

Methods
  • Survey of six topics
7
Compile data

This tasks consists of collating the results of all actions undertaken during the research phase (interviews, questionnaires, etc.) into one research file. This data will assist the research group during the identities workshop and when drawing up the final master plan.

Positioning

This is the second part of the ‘THINK’ phase of the TID programme. It has the dual purpose of analysing the identity of the district using data collected during the research phase and proposing a positioning strategy for the district. The positioning strategy then enables us to focus the projects to be implemented locally It analyses the relationship between the district and its users. The "THINK" phase concludes with the production of a positioning plan, containing the keys to understanding the district’s identity, the challenges it faces and short and long term operational targets.
8
Analyse the district’s identity

This step consists of an in-depth analysis of the research materials collected. Its aim is to uncover the defining elements of the district’s identity in order to propose a positioning and action strategy.

Methods
  • All profilers
9
Define the positioning strategy for the district

Analysing the marketing behaviour of an area situates it in regards to the behaviour of its users. This enables us to define the major challenges to be tackled and set specific operational targets on how to do so. These operational targets are divided into 4 categories:
- Retail landscape: define the ideal mix of local businesses
- Business skills: supporting business owners to optimise their business
- Urban environment: allowing shopping areas to function effectively
- District life: plot the uses and functions of the district (services, schedules, regular activities, markets)

Methods
  • Future
10
Produce a positioning plan

The "THINK" phase concludes with the production of a positioning plan, containing the keys to understanding the district’s identity, the challenges it faces and short and long term operational targets.
This document is a tool for inspiring the research group to generate ideas for the district as part of the TID programme, but can also provide a basis for reflection for any local retail stakeholders aiming to tailor their business plans.

Co-creation

This is the "INNOVATE" phase of the TID. It consists of three parts: Generate, Ideate and Prototype. It calls on local stakeholders to consider ideas and projects that respond to their own needs.
11
Generate

This is a phase for considering the issues and problems to be tacked on different levels (human, urban and business) and by different users of the district: business owners, customers, institutions and public authorities. It may take the form of various actions based around the previously defined operational targets.

Methods
  • What shop in here ?
  • An idea for my neighbourhood
12
Ideate

On the basis of the problems, needs and dreams gathered during the Generate phase, the research group puts forward ideas and solutions.

Methods
  • Just a chat
  • Speed Making
  • Idea Maker
13
Benchmark

On the basis of the ideas generated during the ideation phase, a benchmark is produced. The challenge here is to establish which solutions exist and which must be prototyped by the research group.

14
Prototype

On the basis of the idea sheets selected during the benchmarking phase, the research group prototypes projects for the district.

Methods
  • Make it real
15
Writing of the idea book

Document which contains, first of all, the shopping district action sheets which have been thought by the research group and, secondly, the ideas to keep and which are going to be developed lately.

Development

This is the "DEVELOP" phase of the TID. It consists of coordinating local partnerships and developing projects. It aims to create task forces (active operational communities) on a regional level in response to shared local problems. It consists of two phases: Initiate: seek funding to develop projects Follow: organise task forces and coordinate projects
16
Initiate

Organisation of a brokerage event, allowing us to introduce the programme, the district, the co-created projects, seek the support of local partners and investors, launch partnerships, network, inspire, etc.

17
FOLLOW

Creation and coordination of task forces for each theme, according to the projects. The aim of this task is to support project leaders to implement the actions and create committed local communities.

18
Evaluate the programme

The research group evaluates the programme. They suggest ways of improving to ensure the success of potential future editions.

Methods
  • Open Evaluation

They assert the identity of their retail district

Story Léopoldine Landié

Think in "Place du Miroir"

Define the identity of a district all together

24/07/2017 — Place du Miroir, Jette
Story Léopoldine Landié

TID in The European Quarter

100 ideas for local retail development

18/03/2019 — Brussels-Capital Region
Story Léopoldine Landié

A sensitive map of the European Quarter

When users draw their neighbourhood

12/07/2019 — European Quarter
Story Fran Verwimp

The voice of the European Quarter

I have a dream

03/10/2019 — European Quarter
Make Brussels
Story Hélène Servais

make.brussels

A call for citizen projects to re-enchant Brussels

23/11/2017 — Brussels-Capital Region

Improve this commitment and share your experience with us !
Contact the lab

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Smart Retail City Lab 110 Chaussée de Charleroi
1060 Brussels – Belgium

+32 (0)2 502 41 91
lab@hub.brussels

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  • The project is developed as part of hub.brussels, Brussels Business Support Agency

  • This project is co-financed by the Brussels-Capital Region and the European Union ERDF programme for 2015-2020

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  • The project was launched by atrium.brussels

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